Policies

about

Billing Policies

FirstLink Technology Inc. bills services two different ways. The first is real-time billing. This is for services that are able to be modified during the course of the month. Because price changes can occur on the customer invoice statement, these services only show the line item description and charge. The second type is pre-billed. This is for services that remain constant during the course of the month. On the customer invoice statement, these services are shown as a line item description with the date span of the next month’s service below. Most services are billed a month in advance.


Support Policies

At FirstLink Technology Inc., customer satisfaction is a high priority. We work diligently to resolve issues quickly and take measures to keep then from occurring again. We understand the importance of solid IT in the modern workplace, and at-home support for FirstLink related services is always free. Emergency support is available. When support for FirstLink services crosses over into user-specific issues local to their hardware or software, support service charges will be applied based on the nature of the support.


Cancellation Policies

FirstLink Technology Inc. requires 30-day written notification for service cancellation. Cancellation requests can be e-mailed to billing@firstlink.com or sent via postage mail to FirstLink Technology Inc. 4260 E Evans Ave Denver, CO, 80222. Please include your account number and summary of services to be canceled.


What We Do

Hosting & Cloud

IT & Business Consulting

Networking & Co-Location Services

Web Services

Contact Us

We are waiting to hear from you. If you have a support issue that demands immediate attention, please call us at 303-691-8200 or email our support staff at support@firstlink.com.

FIRSTLINK TECHNOLOGY

4260 E Evans Ave
Denver, CO 80222

Tech Support: (303) 691- 8201
Local Phone: (303) 691- 8200
Toll Free: 1-888-693-8200

General Enquiries: info@firstlink.com
Sales Department: sales@firstlink.com
Technical Support: support@firstlink.com
Accounts Receivable: billing@firstlink.com